Terms and Conditions

Thank you for choosing Nasty's for your laundry needs. By using our services, and/or purchase of products you agree to the following terms and conditions.

Company: Foggy Hollows LLC, doing business as Nasty's Laundry/Nasty's ("Nasty's," "we," "us," or "our").
Customer: Any individual or entity ("you," "your," or "customer") who uses or purchases Nasty's Laundry services or products.

1. Acceptance of Terms

By signing up for or using Nasty's Laundry pickup and delivery service, drop-off service, or purchasing any Nasty's Laundry Detergent or related products, you agree to be bound by these Terms & Conditions in full.

If you do not agree with any part of these terms, please do not use our services or products.

Your continued use of our services constitutes acknowledgment and acceptance of any updates or modifications to these Terms & Conditions, which may be made at our discretion without prior notice.

2. Services Provided

Nasty's Laundry provides residential and commercial laundry pickup and delivery, wash & fold, and related cleaning services. Service availability, pricing, and turnaround times are subject to change without notice.

All services are performed by or on behalf of Foggy Hollows LLC (Nasty's Laundry).

Standard turnaround time is the 48 Hour Standard, as advertised. Other turnaround times including the 8 Hour Fast and 24 Hour Express are subject to availability. Turnaround time is the standard 48 Hour Standard unless the expedited 8 Hour Fast or the 24 Hour Express is selected.

3. Service Disclaimer & Limitation of Liability

All laundry services are provided at the customer's own risk.

While we take great care in handling every item, Foggy Hollows LLC, Nasty's Laundry, and its affiliates, partners, owner(s), employee(s), agents, or contractors are not responsible or liable for:

• Damage, discoloration, or wear to any item, including but not limited to rips, tears, holes, fraying, fading, shrinking, stretching or missing buttons
• Missing or broken buttons, zippers, fasteners, strings, beads, sequins, or embellishments
• Color bleeding, dye transfer, or detergent-related effects
• Fabric damage due to pre-existing weaknesses, age, improper labeling, material, fabric, or manufacturer defects
• Allergic reactions, sensitivities, or skin irritations from detergents, softeners, scents, sodium hypochlorite, brighteners, sodium percarbonate, or other laundry agents used
• Loss of items or personal property left in pockets, bags, or otherwise
• Any incidental, consequential, or indirect damages arising from the use of our services and/or products
• Items with existing damage such as rips, loose threads, damaged or missing buttons or sequence, holes, existing stains, shrinking, stretching or other wear damage are handled at the customer's risk. When possible we may attempt to notify you of these issues upon identification before cleaning whenever possible.

Customers are responsible for checking pockets and ensuring no personal or valuable items including but not limited to jewelry, cash, electronics, identification cards, or documents are left in clothing. Nasty's Laundry will not be held liable for any items lost, damaged, or destroyed during processing or otherwise.

Customers must ensure your contact information is correct and accurate for updates and notifications regarding your order.

Customers must inspect their order upon delivery and report any discrepancies immediately.

Customers must ensure and do not include any hazardous materials or items that may pose a risk including but not limited to sharps, heavily soiled items with biohazards, and any other item that may cause risk or harm.

4. Laundry Care & Handling

We follow industry-standard processes and wash all items according to fabric type and color. However, due to the wide variety of fabrics, dyes, and manufacturing methods, we cannot guarantee against color changes, shrinkage, or other results.

We accept machine-washable items only. Foggy Hollows LLC, Nasty's does not accept responsibility for items which are labeled "dry clean only" or "hand wash only" that are accidentally or intentionally included in your laundry bag. Items with "hand wash only" or "dry clean only" labels will be processed at the customer's risk if included in a regular wash & fold order.

Laundry must be packed by the customer securely in a bag that closes and is closed upon pickup. Nasty's is not responsible for items lost or damaged due to insufficient packaging. If the customer chooses not to use a closable/sealable bag or if the bag is not closed or sealed upon pickup Nasty's will still pickup the order at the customers risk and not responsible or liable for any damaged or missing items due to insufficient packaging.

Customers must inform Nasty's of any special care requests in advance. Only special care options which are available for selection when placing an order are applicable. Nasty's does not offer dry cleaning or hand washing services at this time. If no requests or instructions are provided, standard washing and drying procedures will be used.

Non-laundry items left or included in bags, such as keys, cards, money, paper, personal items, or personal belongings are returned whenever possible, but Foggy Hollows LLC and Nasty's is not responsible and not liable for their loss or damage.

Unless specified in the order selections, Nasty's does not provide stain removal services as part or included in the standard wash and fold process. Stain removal is not guaranteed even if selected in the order selections. Nasty's always tries our best to identify stains during inspection and may contact customers to confirm if they would like the stains treated at the advertised stain treatment rate. Stain removal is not guaranteed including after treatment of stain removal products applied to customers item. Some and/or certain stains may require specialized treatment or specialized professional products beyond the scope of Nasty's services.

Customers are responsible for notifying Nasty's in the order notes for any special instructions/requests such as cold wash, delicate wash. If no special instructions/requests are made, items will be washed and dried using normal, standard operating conditions and settings for washing and drying.

5. Weight, Pricing & Minimums

Laundry is weighed using calibrated digital scales prior to washing.

Charges are based on weight, selections, membership (if applicable) and service level selected (turnaround time), subject to a minimum order amount.

If your laundry weighs less than the minimum, the minimum charge for your selected service or membership (if applicable) and turnaround time still applies.

6. Turnaround Times & Scheduling

Turnaround times (such as 8-hour, 24-hour, or 48-hour service) are estimates, not guarantees. Pickup and delivery timelines are estimates and may be subject to delays due to unforeseen circumstances.

Actual pickup and delivery times may vary based on route demand, traffic, weather, acts of God, civil unrest, or other factors beyond our control.

Nasty's will make every reasonable effort to honor scheduled pickup and delivery windows but reserves the right to adjust or reschedule as needed.

Standard turnaround time is the 48 Hour Standard, as advertised. Other turnaround times including the 8 Hour Fast and 24 Hour Express are subject to availability. Turnaround time is the standard 48 Hour Standard unless the expedited 8 Hour Fast or the 24 Hour Express is selected.

7. Membership

Overview

By enrolling in any Nasty's Laundry Membership, you agree to an 8-week service commitment in exchange for discounted pricing and priority service. Memberships automatically renew every 8 weeks unless canceled prior to renewal.

Membership Options

• Weekly Membership: 10% savings
• Bi-Weekly Membership: 7% savings
• Monthly Membership: 5% savings

Each plan is based on a recurring 8-week cycle which automatically renews every 8 weeks unless canceled prior to renewal.

Minimum Commitment

Members agree to be billed at least the minimum amount for their chosen turnaround time (8 Hour Fast/ 24 Hour Express/ 48 Hour Standard) and membership (Weekly/Bi-Weekly/Monthly) during the 8-week membership period — regardless of whether laundry is provided each week/bi-weekly/monthly. Service will continue to be provided for the entire membership. Billing will occur once the order is picked up and weighed, prior to washing. Billing is based on weight, selections, membership (if applicable) and other selections as applicable. If no laundry is provided for pickup during the membership period, the customer/member agrees to pay the minimum charge according to their selected membership.

When you sign up for a membership, you're agreeing to a minimum 8-week service period. This means your account will be billed each scheduled week (or bi-week/month, depending on your plan) for at least the minimum amount associated with your selected turnaround time — even if you don't send laundry that week/bi-week/month.

Non-members agree to to be billed at least the minimum for the one time order placed.

Examples:

• 8-Hour Fast Turnaround: Minimum $46.24 (one time order).
  (10% off = charge of $41.62/week) Membership. Billed weekly.
  (7% off = charge of $43.00/bi-week) Membership. Billed bi-weekly
  (5% off = charge of $43.93/month-every 4 weeks) Membership. Billed monthly.
• 24-Hour Express: Minimum $41.44 (one time order).
  (10% off = charge of $37.30/week) Membership. Billed weekly.
  (7% off = charge of $38.54/bi-week) Membership. Billed bi-weekly.
  (5% off = charge of $39.37/month-every 4 weeks) Membership. Billed monthly.
• 48-Hour Standard: Minimum $36.34/week (one time order).
  (10% off = charge of $32.71/week) Membership. Billed weekly.
  (7% off = charge of $33.80/bi-week) Membership. Billed bi-weekly.
  (5% off = charge of $34.52/month- every 4 weeks) Membership. Billed monthly.

If no laundry is provided for pick up, the minimum weekly/bi-weekly/monthly charge still applies.

Turnaround Times & Minimums

Each turnaround option has its own rate and minimum charge:

Turnaround Time	Regular Rate	Weekly Membership Discount	Minimum Weekly Charge	Minimum with Weekly Membership
8 Hour Fast	$2.89/lb	10% off	$46.24	$41.62/week
24 Hour Express	$2.59/lb	10% off	$41.44	$37.30/week
48 Hour Standard	$2.29/lb	10% off	$36.34	$32.71/week

(Example shown above for Weekly Membership – Bi-Weekly and Monthly memberships receive 7% and 5% discounts respectively, but the same 8-week cycle applies.)

Turnaround Time	Regular Rate	Bi-Weekly Membership Discount	Minimum Bi-Weekly Charge	Minimum with Bi-Weekly Membership
8 Hour Fast	$2.89/lb	7% off	$46.24	$43.00/week
24 Hour Express	$2.59/lb	7% off	$41.44	$38.54/week
48 Hour Standard	$2.29/lb	7% off	$36.34	$33.80/week

Turnaround Time	Regular Rate	Monthly Membership Discount	Minimum Monthly Charge	Minimum with Monthly Membership
8 Hour Fast	$2.89/lb	5% off	$46.24	$43.93/week
24 Hour Express	$2.59/lb	5% off	$41.44	$39.37/week
48 Hour Standard	$2.29/lb	5% off	$36.34	$34.52/week

Billing Process

When you sign up or place an order for pickup/delivery, a hold is placed on your payment method. Once your laundry is weighed and processed, the hold is adjusted to reflect the final total cost based on actual weight, selections, membership (if applicable), other selections as applicable, turnaround time and tip (if applicable). Tips go to the employee/laundry attendant processing your order and are non-refundable.

Payment is due upon pickup or delivery of your order and/or upon the scheduled membership as applicable. Compensation for lost or damaged items will not exceed the stated liability limit which is stated in this Terms and Conditions agreement.

Cancellation Policy

You may cancel your membership at any time, but:

• Cancellation prevents future renewals after your current 8-week cycle ends.
• You remain responsible for completing or paying the remaining minimum balance of the current 8-week period. Service will continue the entire duration of the membership period (8 weeks total) even if no laundry is provided for pickup. If no laundry is provided for pickup, we will continue attempting to pickup the order according to your chosen plan until the membership ends.

Example: If you cancel after Week 1, your membership will not renew after Week 8, but you will still be billed the minimum amount for Weeks 2–8 even is no laundry is provided for pickup or processing. During the 8 week membership period we have reserved priority service, time and discounted rates for your laundry needs and will make an attempt to pickup your laundry according to your selections either weekly, bi-weekly, or monthly. We reserve the right to call, text, or email you regarding your order or membership including reminders.

Cancellation for non-members and/or one-time orders: If you need to cancel your order placed as a one-time order and/or non-membership order, the cancellation period is 2 hours before your scheduled pickup time frame/time window begins. Standard pickup times are an estimated 2-hour window for pickup. If you need to cancel your order, the cancellation request must be placed before 2 hours of the scheduled pickup time window beginning. Cancellation requests sent after the deadline are subject to the applicable minimum charge.

Example: If you selected a pickup time/window of 10:00 AM to 12:00 PM, the cancellation request must be sent before 8:00 AM the day of pickup. Any cancellation request must be sent 2 hours prior to the selected pickup time frame start/beginning. Cancellation requests sent after the deadline are subject to the applicable minimum charge.

Refunds

Membership payments, one time order payments, selections, and service fees are non-refundable once charged. Partial or early termination does not entitle the customer to a refund. Compensation for damaged or lost items will not exceed the stated liability limit stated in this terms and Conditions agreement. Refunds will only be provided for services not rendered due to Nasty's error.

Payment is due upon pickup or delivery of your order or upon the scheduled membership selection if applicable.

Claims for damaged or lost items must be submitted in writing within 48 hours of delivery or pickup of the applicable order.

8. Detergent & Product Disclaimer

All Nasty's Laundry Detergent and related cleaning products are manufactured and labeled in compliance with applicable state and federal regulations.

By purchasing or using Nasty's Laundry Detergent or any related products, including products used in the pickup-delivery service, you agree that:

• You assume all risk associated with product(s) use and intended use
• You assume all risk associated with the service(s) provided
• Foggy Hollows LLC and Nasty's are not liable for allergic reactions, misuse, or any direct or indirect damages resulting from product and product use.
• You are responsible for reading and following all label directions and warnings.

9. Service Refusal

Nasty's reserves the right to refuse service for any reason and at any time, including but not limited to harassment, threats including verbal and nonverbal, violence, inappropriate or hazardous items, unpaid balances, or unsafe pickup/delivery locations. Nasty's reserves the right not to disclose the reason for refusal and may refuse service without cause or reason. Nasty's reserves the right for refusal for any reason and at any time without notification and without consent.

Nasty's Laundry does NOT accept the following items and reserves the right to update this list and Terms and Conditions at any time without notice.

• Items containing biohazards including but not limited to reusable diapers, used cloth diapers, and other biological matter
• Items containing flammable substances such as fuel, diesel, oil, grease, including all other solvents, all other chemicals, and other harmful or hazardous materials
• Shoes of any kind

10. Lost or Unclaimed Items

Unclaimed laundry not retrieved or deliverable within 30 days after service completion may be considered abandoned and donated or disposed of at Nasty's discretion. Foggy Hollows LLC (Nasty's) is not responsible for unclaimed items after 30 days.

11. Payment Authorization

By placing an order or joining a membership, you authorize Foggy Hollows LLC and Nasty's to charge your card for all service and product fees, including applicable minimums and taxes. By placing an order you agree to these Terms and Conditions.

12. Dispute Resolution

Any disputes or claims must be reported in writing within 48 hours of order completion. Failure to report within this timeframe releases Nasty's from any and all liability. While Nasty's makes every effort to prevent loss or damage, in rare cases, mistakes may occur. In the rare event of loss or damage our, (Foggy Hollows LLC (Nasty's)), liability is limited to 5 times the cleaning charge of the affected item, subject to a maximum of $150 per order. Claims for loss or damage must be made within 48 hours of delivery or pickup. Foggy Hollows LLC (Nasty's) is not liable or responsible for damages caused by: Pre-existing conditions such as weak seams, fabric deterioration or previous improper care. Foggy Hollows LLC (Nasty's) is not liable or responsible for damages caused by: Items mislabelled or unsuited for standard or normal machine washing and machine drying. Nasty's will weigh the returned laundry and may keep on record in cases of loss disputes to confirm the reported weight of the order.

All disputes shall be governed by and interpreted in accordance with the laws of the State of Alabama.

You agree to resolve any claim exclusively through binding arbitration in Madison County, Alabama, and waive any right to participate in a class action or jury trial.

13. No Warranties

Services and products are provided "as is" and "as available." No warranties. Foggy Hollows LLC makes no express or implied warranties, including but not limited to fitness for a particular purpose or merchantability.

14. Indemnification

You agree to indemnify and hold harmless Foggy Hollows LLC, its owners, employees, contractors, and affiliates from any and all claims, damages, losses, costs, or liabilities arising out of or related to your use of our services or products. Services and products are offered at the customers risk and you agree Foggy Hollows LLC and Nasty's is not liable. By using our services and/or products you agree to these Terms and Conditions.

15. Modification of Terms

Foggy Hollows LLC reserves the right to modify these Terms & Conditions at any time without notice. Updated terms will be posted on our website and become effective immediately upon publication.

By using Nasty's Laundry services or purchasing any Nasty's products, you acknowledge that you have read, understood, and agree to all Terms & Conditions listed above.